{"id":1980,"date":"2026-04-15T21:54:37","date_gmt":"2026-04-15T19:54:37","guid":{"rendered":"https:\/\/christeninformatica.ch\/?p=1980"},"modified":"2026-04-15T22:19:17","modified_gmt":"2026-04-15T20:19:17","slug":"how-to-install-os-ticket-system-linux-open-source-apache-web-server","status":"publish","type":"post","link":"https:\/\/christeninformatica.ch\/it\/how-to-install-os-ticket-system-linux-open-source-apache-web-server\/","title":{"rendered":"How to Install Os-ticket System on a Linux Apache Web Server"},"content":{"rendered":"<p>In this tutorial I will show you how to install an <b>open source support ticket system<\/b> for IT-Support etc. on an Apache Web server, <b>Os-ticket<\/b>. Before you proceed make sure you meet the requirements for a successful installation. <\/p>\n<p>For example, I had to install the following PHP extensions on a openSUSE Leap Linux Server:<\/p>\n<div class=\"comandi\">\n<blockquote>\n<pre>\n# zypper in php8-mbstring\n# zypper in php8-APCu\n# zypper in php8-gd\n# zypper in php8-phar\n# zypper in php8-gettext\n# zypper in php8-ctype\n# zypper in php8-iconv\n# zypper in php8-cli\n# zypper in php8-zip\n# zypper in php8-xml\n# zypper in php8-mysql\n<\/pre>\n<\/blockquote>\n<\/div>\n<h2>Requirements for Os-Ticket<\/h2>\n<ul>\n<li>A working Linux Web Server running Apache<\/li>\n<li>PHP version 8.2 &#8211; 8.4 (8.4 recommended)<\/li>\n<li>mysqli extension for PHP<\/li>\n<li>MySQL database version 5.5 (or greater)<\/li>\n<\/ul>\n<h3>Required PHP Modules for Os-Ticket<\/h3>\n<ul>\n<li>PHP ICONV<\/li>\n<li>PHP CTYPE<\/li>\n<li>PHP XML<\/li>\n<li>PHP XML-DOM<\/li>\n<li>PHP JSON<\/li>\n<li>MBSTRING<\/li>\n<li>PHAR<\/li>\n<li>GDLIB<\/li>\n<li>APCu<\/li>\n<\/ul>\n<p>Some warnings can be ignored, for example:<br \/>\n&#8220;<i>While not mentioned on the main PHP 8.5 announcement page, the detailed PHP 8.5 upgrade notes explain that Opcache is no longer an extension, but is included as part of the PHP binaries themselves going forward. As a result, there&#8217;s no longer an opcache.so library that needs to be loaded.<\/i>&#8221;<\/p>\n<h2>Installation of Os-Ticket System<\/h2>\n<h3>Create the MySQL\/Mariadb database and user for OS-Ticket<\/h3>\n<div class=\"comandi\">\n<blockquote>\n<pre>\nCREATE DATABASE osticket;\nGRANT ALL PRIVILEGES ON osticket.* TO 'osticket'@'localhost' IDENTIFIED BY 'Os999111!!!@@@Ticket';\nFLUSH PRIVILEGES;\n<\/pre>\n<\/blockquote>\n<\/div>\n<p><img decoding=\"async\" src=\"https:\/\/christeninformatica.ch\/media\/os-ticket-system-creating-mysql-database-user.jpg\" alt=\"Os-Ticket Installation - Creating MySQL database and user\" \/><\/p>\n<h3>Apache Web Server Configuration For Os-Ticket<\/h3>\n<div class=\"comandi\">\n<blockquote>\n<pre>\n&lt;VirtualHost *:443&gt;\n   ServerName os-ticket:443\n   ServerAlias www.os-ticket\n   DocumentRoot \/web\/web-sites\/os-ticket\n   ErrorLog \"\/web\/logs\/os-ticket\/local-error.log\"\n   CustomLog \"\/web\/logs\/os-ticket\/local-access.log\" combined\n   SSLEngine on\n   SSLProtocol all -SSLv2 -SSLv3\n   SSLCipherSuite ECDH+AESGCM:DH+AESGCM:ECDH+AES256:DH+AES256:ECDH+AES128:DH+AES:ECDH+3DES:DH+3DES:RSA+AESGCM:RSA+AES:RSA+3DES:!aNULL:!MD5:!DSS\n   SSLHonorCipherOrder on\n   SSLCertificateFile \/web\/ssl\/os-ticket\/os-ticket.crt\n   SSLCertificateKeyFile \/web\/ssl\/os-ticket\/os-ticket.key\n   CustomLog \/var\/log\/apache2\/ssl_request_log   ssl_combined\n   &lt;Directory \/web\/web-sites\/os-ticket\/&gt;\n   Options -ExecCGI -Indexes +FollowSymLinks -Includes\n   DirectoryIndex index.php \/index.php\n   AllowOverride FileInfo\n   Order Allow,Deny\n   Allow from all\n   &lt;\/Directory&gt;\n&lt;\/VirtualHost&gt;\n\n&lt;VirtualHost *:80&gt;\n   ServerName os-ticket\n   ServerAlias www.os-ticket\n   DocumentRoot \/web\/web-sites\/os-ticket\n   ErrorLog \"\/web\/logs\/os-ticket\/local-error.log\"\n   CustomLog \"\/web\/logs\/os-ticket\/local-access.log\" combined\n   RewriteEngine On\n   RewriteCond %{HTTPS} off\n   RewriteRule (.*) https:\/\/%{HTTP_HOST}%{REQUEST_URI}\n&lt;\/VirtualHost&gt;\n<\/pre>\n<\/blockquote>\n<\/div>\n<h3>Download and Install The Os-Ticket System for IT-Support<\/h3>\n<div class=\"comandi\">\n<blockquote>\n<pre>\n# zypper in git\n$ git clone https:\/\/github.com\/osTicket\/osTicket\n$ cd osTicket\/\n# php manage.php deploy --setup \/web\/web-sites\/os-ticket\/\n<\/pre>\n<\/blockquote>\n<\/div>\n<h3>Os-Ticket System Setup and Configuration<\/h3>\n<p>To prepare the configuration you run the following commands:<\/p>\n<div class=\"comandi\">\n<blockquote>\n<pre>\n# chown -R wwwrun:root \/web\/web-sites\/os-ticket\/\n# cp include\/ost-sampleconfig.php include\/ost-config.php\n# chmod 0666 include\/ost-config.php\n<\/pre>\n<\/blockquote>\n<\/div>\n<p>Then, you visit https:\/\/os-ticket (you use your address) and the setup page OsTicket installer will appear, just click on continue and follow the instructions.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/christeninformatica.ch\/media\/os-ticket-system-support-installation-setup.jpg\" alt=\"Os-Ticket Installation - Setup and Configuration\" \/><\/p>\n<p>In the final page, Os-Ticket Basic Installation, you add the username and database you created with MySQL and click on Install Now.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/christeninformatica.ch\/media\/os-ticket-system-basic-installation-mysql-user-database.jpg\" alt=\"Os-Ticket System Basic Installation\" \/><\/p>\n<p>After the installation and configuration of <b>Os-Ticket<\/b> you should remove the setup directory and change the rights of the files -for security reasons- like this:<\/p>\n<div class=\"comandi\">\n<blockquote>\n<pre>\n# rm -R setup\n# chmod 0644 include\/ost-config.php\n# chown -R root:root os-ticket\n<\/pre>\n<\/blockquote>\n<\/div>\n<p>Now, you can start using your open source ticket system, Os-Ticket.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/christeninformatica.ch\/media\/os-ticket-support-center-ticket-system-open-source.jpg\" alt=\"Os-Ticket - The Open Source Support Center Ticket System\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>In this tutorial I will show you how to install an open source support ticket system for IT-Support etc. on an Apache Web server, Os-ticket. Before you proceed make sure you meet the requirements for a successful installation. For example, I had to install the following PHP extensions on a openSUSE Leap Linux Server: #&#8230;<\/p>\n<p class=\"more-link-wrap\"><a href=\"https:\/\/christeninformatica.ch\/it\/how-to-install-os-ticket-system-linux-open-source-apache-web-server\/\" class=\"more-link\">Read More<span class=\"screen-reader-text\"> &ldquo;How to Install Os-ticket System on a Linux Apache Web Server&rdquo;<\/span> &raquo;<\/a><\/p>","protected":false},"author":5,"featured_media":1987,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[74,297],"tags":[239,350,76,248,330,351,353,352],"class_list":["post-1980","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-linux-server","category-tutorials","tag-apache","tag-it-support","tag-linux","tag-linux-server","tag-open-source","tag-os-ticket","tag-support-center","tag-ticket-system"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Install Os-ticket System on a Linux Apache Web Server &#8226; 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