{"id":1980,"date":"2026-04-15T21:54:37","date_gmt":"2026-04-15T19:54:37","guid":{"rendered":"https:\/\/christeninformatica.ch\/?p=1980"},"modified":"2026-04-15T22:19:17","modified_gmt":"2026-04-15T20:19:17","slug":"how-to-install-os-ticket-system-linux-open-source-apache-web-server","status":"publish","type":"post","link":"https:\/\/christeninformatica.ch\/it\/how-to-install-os-ticket-system-linux-open-source-apache-web-server\/","title":{"rendered":"Come installare OS-Ticket System usando un server web Apache"},"content":{"rendered":"<p>In questo tutorial ti mostrer\u00f2 come installare un <b>open source support ticket system<\/b> su un server Web Apache, <b>Os-ticket<\/b>. Prima di procedere assicurarsi di soddisfare i requisiti per un'installazione di successo. <\/p>\n<p>Ad esempio, ho dovuto installare le seguenti estensioni PHP su un server Linux openSUSE Leap:<\/p>\n<div class=\"comandi\">\n<blockquote>\n<pre>\n# zypper in php8-mbstring\n# zypper in php8-APCu\n# zypper in php8-gd\n# zypper in php8-phar\n# zypper in php8-gettext\n# zypper in php8-ctype\n# zypper in php8-iconv\n# zypper in php8-cli\n# zypper in php8-zip\n# zypper in php8-xml\n# zypper in php8-mysql\n<\/pre>\n<\/blockquote>\n<\/div>\n<h2>Prerequisiti per installare Os-Ticket<\/h2>\n<ul>\n<li>Un Linux Apache Web Server<\/li>\n<li>Versione PHP 8.2 - 8.4 (consigliata)<\/li>\n<li>L'estensione mysqli per PHP<\/li>\n<li>MySQL versione 5.5 o maggiore<\/li>\n<\/ul>\n<h3>Moduli PHP da installare<\/h3>\n<ul>\n<li>PHP ICONV<\/li>\n<li>PHP CTYPE<\/li>\n<li>PHP XML<\/li>\n<li>PHP XML-DOM<\/li>\n<li>PHP JSON<\/li>\n<li>MBSTRING<\/li>\n<li>PHAR<\/li>\n<li>GDLIB<\/li>\n<li>APCu<\/li>\n<\/ul>\n<p>Alcune \"warnings\" si possono ignorare, per esempio:<br \/>\n&#8220;<i>Sebbene non menzionato nella pagina principale di PHP 8.5, nelle note riguardo al aggiornamento di PHP 8.5 viene spiegato che Opcache non \u00e8 pi\u00f9 un'estensione, ma verr\u00e0 incluso come parte dei file binari PHP in futuro. Di conseguenza, non c'\u00e8 pi\u00f9 una libreria occache.so.<\/i>&#8221;<\/p>\n<h2>Installazione di Os-Ticket<\/h2>\n<h3>Creare un databse e un utente da usare con OS-Ticket<\/h3>\n<div class=\"comandi\">\n<blockquote>\n<pre>\nCREATE DATABASE osticket;\nGRANT ALL PRIVILEGES ON osticket.* TO 'osticket'@'localhost' IDENTIFIED BY 'Os999111!!!@@@Ticket';\nFLUSH PRIVILEGES;\n<\/pre>\n<\/blockquote>\n<\/div>\n<p><img decoding=\"async\" src=\"https:\/\/christeninformatica.ch\/media\/os-ticket-system-creating-mysql-database-user.jpg\" alt=\"Os-Ticket Installation - Creating MySQL database and user\" \/><\/p>\n<h3>Configurare il web server Apache per OS-Ticket<\/h3>\n<div class=\"comandi\">\n<blockquote>\n<pre>\n&lt;VirtualHost *:443&gt;\n   ServerName os-ticket:443\n   ServerAlias www.os-ticket\n   DocumentRoot \/web\/web-sites\/os-ticket\n   ErrorLog \"\/web\/logs\/os-ticket\/local-error.log\"\n   CustomLog \"\/web\/logs\/os-ticket\/local-access.log\" combined\n   SSLEngine on\n   SSLProtocol all -SSLv2 -SSLv3\n   SSLCipherSuite ECDH+AESGCM:DH+AESGCM:ECDH+AES256:DH+AES256:ECDH+AES128:DH+AES:ECDH+3DES:DH+3DES:RSA+AESGCM:RSA+AES:RSA+3DES:!aNULL:!MD5:!DSS\n   SSLHonorCipherOrder on\n   SSLCertificateFile \/web\/ssl\/os-ticket\/os-ticket.crt\n   SSLCertificateKeyFile \/web\/ssl\/os-ticket\/os-ticket.key\n   CustomLog \/var\/log\/apache2\/ssl_request_log   ssl_combined\n   &lt;Directory \/web\/web-sites\/os-ticket\/&gt;\n   Options -ExecCGI -Indexes +FollowSymLinks -Includes\n   DirectoryIndex index.php \/index.php\n   AllowOverride FileInfo\n   Order Allow,Deny\n   Allow from all\n   &lt;\/Directory&gt;\n&lt;\/VirtualHost&gt;\n\n&lt;VirtualHost *:80&gt;\n   ServerName os-ticket\n   ServerAlias www.os-ticket\n   DocumentRoot \/web\/web-sites\/os-ticket\n   ErrorLog \"\/web\/logs\/os-ticket\/local-error.log\"\n   CustomLog \"\/web\/logs\/os-ticket\/local-access.log\" combined\n   RewriteEngine On\n   RewriteCond %{HTTPS} off\n   RewriteRule (.*) https:\/\/%{HTTP_HOST}%{REQUEST_URI}\n&lt;\/VirtualHost&gt;\n<\/pre>\n<\/blockquote>\n<\/div>\n<h3>Scaricare e installare Os-Ticket per il supporto tecnico (IT)<\/h3>\n<div class=\"comandi\">\n<blockquote>\n<pre>\n# zypper in git\n$ git clone https:\/\/github.com\/osTicket\/osTicket\n$ cd osTicket\/\n# php manage.php deploy --setup \/web\/web-sites\/os-ticket\/\n<\/pre>\n<\/blockquote>\n<\/div>\n<h3>Os-Ticket System Setup and Configuration<\/h3>\n<p>Esegui i seguenti comandi per preparare l'installazione.<\/p>\n<div class=\"comandi\">\n<blockquote>\n<pre>\n# chown -R wwwrun:root \/web\/web-sites\/os-ticket\/\n# cp include\/ost-sampleconfig.php include\/ost-config.php\n# chmod 0666 include\/ost-config.php\n<\/pre>\n<\/blockquote>\n<\/div>\n<p>Finite le preparazioni visita https:\/\/os-ticket, verr\u00e0 visualizzata la pagina di installazione del programma. Fare clic su continua e seguire le istruzioni.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/christeninformatica.ch\/media\/os-ticket-system-support-installation-setup.jpg\" alt=\"Os-Ticket Installation - Setup and Configuration\" \/><\/p>\n<p>Nell'ultima pagina, OS-Ticket Basic Installation, aggiungere il nome utente e del database creato con MySQL e procedere cliccando su Install Now.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/christeninformatica.ch\/media\/os-ticket-system-basic-installation-mysql-user-database.jpg\" alt=\"Os-Ticket System Basic Installation\" \/><\/p>\n<p>Una volta effettuata l'installazione e configurazione di <b>Os-Ticket<\/b> \u00e8 necessario rimuovere la directory di installazione e modificare i diritti dei file per motivi di sicurezza:<\/p>\n<div class=\"comandi\">\n<blockquote>\n<pre>\n# rm -R setup\n# chmod 0644 include\/ost-config.php\n# chown -R root:root os-ticket\n<\/pre>\n<\/blockquote>\n<\/div>\n<p>Complimenti, ora puoi iniziare ad usare il tuo ticket system open source, Os-Ticket.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/christeninformatica.ch\/media\/os-ticket-support-center-ticket-system-open-source.jpg\" alt=\"Os-Ticket - The Open Source Support Center Ticket System\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>In this tutorial I will show you how to install an open source support ticket system for IT-Support etc. on an Apache Web server, Os-ticket. Before you proceed make sure you meet the requirements for a successful installation. For example, I had to install the following PHP extensions on a openSUSE Leap Linux Server: #&#8230;<\/p>\n<p class=\"more-link-wrap\"><a href=\"https:\/\/christeninformatica.ch\/it\/how-to-install-os-ticket-system-linux-open-source-apache-web-server\/\" class=\"more-link\">Read More<span class=\"screen-reader-text\"> &ldquo;How to Install Os-ticket System on a Linux Apache Web Server&rdquo;<\/span> &raquo;<\/a><\/p>","protected":false},"author":5,"featured_media":1987,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[74,297],"tags":[239,350,76,248,330,351,353,352],"class_list":["post-1980","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-linux-server","category-tutorials","tag-apache","tag-it-support","tag-linux","tag-linux-server","tag-open-source","tag-os-ticket","tag-support-center","tag-ticket-system"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Install Os-ticket System on a Linux Apache Web Server &#8226; 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